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9-1-1 Calling Procedures

9-1-1 Calling Procedures

When you call 9-1-1 within the City limits of Signal Hill, the call will be answered by a Dispatcher/Jailer at the Signal Hill Police Department.  This is the Public Safety Answering Point (PSAP) for the City.  All 9-1-1 calls, regardless of whether they are a medical emergency, police emergency, or a misdial,
are answered at this one location. 

The Dispatcher/Jailer will determine if the Signal Hill Police Department is the appropriate agency to handle your call or if your call should be transferred to another agency, such as the Long Beach Police Department, Los Angeles County Fire Department, or California Highway Patrol.

The Dispatcher will ask you a series of questions.  These questions are critical and designed to determine what level of crime, if any, has occurred.  These questions also provide the field units with critical safety information, such as the description of the suspect, weapons used/seen, location of the suspect, direction of travel, and if anyone is under the influence of alcohol or drugs.  The Dispatcher/Jailer can also determine if paramedics need to be dispatched.

While talking with the dispatcher, there may be short periods of silence.  These silent periods occur when the dispatcher is talking with the field units on the police radio.  The dispatcher who answers your 9-1-1 call is the same dispatcher who is talking to the patrol units in the field.  This provides critical information to the field officers almost instantaneously. 

Please remember to remain calm, listen carefully to what the dispatcher is saying, answer all questions as briefly and accurately as possible, and remain on the line until the dispatcher tells you it is okay to hang up. 

If you dial 9-1-1 for a non-emergency, you will be asked to hang up and dial 989-7201.  This ensures that the 9-1-1 lines are open and available for emergency calls.

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