FAQs About Grievance Procedure
Who may file a grievance?
When should a grievance be filed?
What should the grievance include?
What if I need assistance filling out my grievance?
What happens after I file my grievance?
When will I receive a response?
Should I be concerned that a City office or employee might retaliate against me if I complain?
What can I do if I am not satisfied with the initial investigation?
How long are complaints kept?
1. Who may file a grievance?
You or your authorized representative may file an ADA grievance if you believe that:
The City is not in compliance with the physical access requirements of the Americans with Disabilities Act related to its public facilities, land, or right-of-ways, or
You or a specific class of individuals have been denied access to participate in City programs, services, or activities on the basis of disability, or
You or a specific class of individuals have been otherwise subjected to discrimination on the basis of disability by the City of Signal Hill, or
The City has otherwise violated the ADA.
2. When should a grievance be filed?
Before filing a grievance, you may seek informal resolution by contacting the City’s Designated ADA/504 Coordinator, Hannah Shin-Heydorn, at (562) 989-7375, or
. If your informal concern is not resolved in a timely fashion, you may file a formal grievance under this procedure.
You are encouraged to file your grievance as soon as possible, but within 60 business days.
3. What should the grievance include?
The grievance should be in writing and contain information about the grievance, submission date, name, address, telephone or cell phone number of grievant, location, date and description of the problem. A grievance form is available at the City for your convenience, but is not required to be used.
Grievances should be submitted to the ADA/504 Coordinator, Hannah Shin-Heydorn, at (562) 989-7375, or
with a copy to the City Clerk.
4. What if I need assistance filling out my grievance?
An alternate means of filing grievances, such as personal interviews or audio recording of the grievance, will be made available for people with disabilities upon request.
5. What happens after I file my grievance?
After receiving your grievance, the ADA/504 Coordinator will investigate within 20 business days. The investigation may include you and any other person(s) the investigator believes to have relevant knowledge concerning your grievance. The investigator will also consider any written evidence submitted.
After completing the investigation, the investigator will review the factual information gathered. The ADA/504 Coordinator will then issue a written response.
6. When will I receive a response?
The ADA/504 Coordinator will provide a response within 20 business days.
7. Should I be concerned that a city officer or employee might retaliate against me if I complain?
The City does not retaliate against you for filing a grievance and does not permit retaliation by its officers or employees. Please notify the ADA/504 Coordinator of any retaliation. What can I do if I am not satisfied with the initial investigation?
If you are not satisfied with the response you may submit an appeal within 15 business days of your receipt of the response to the City Manager, stating the reasons for the appeal. An alternate means of filing an appeal, such as personal interviews or audio recording of the appeal, will be made available for people with disabilities upon request.
Within 20 business days after receipt of the appeal, the City Manager, or his designee, will meet with the grievant to discuss a resolution. Within 20 business days after the meeting, the City Manager, or his designee, will respond with a final resolution.
You may file your appeal at the following address:
City of Signal Hill
ATTN: ADA/504 Coordinator
2175 Cherry Avenue
Signal Hill, CA 90755
If you are not satisfied with the results of the appeal, you may file a complaint with the appropriate agency or department of the State or Federal government. Contact the U.S. Department of Justice or the California Department of Justice Civil Rights Division for information about how to file a complaint with these agencies.
Using this grievance procedure is not a prerequisite to pursuing any of your other remedies. However, in the interest of a prompt resolution of the grievance, the City encourages you to use this procedure in addition to any other available alternatives you may choose.
8. How long are grievances kept?
All grievances received by the ADA/504 Coordinator and appeals to the City Manager will be kept by the City of Signal Hill for at least three (3) years.