Cancellation must be made in writing to the Community Services Department at least ten business days prior to the event date in order to receive a refund. The non-refundable deposit will be retained upon notice to the city of cancellation. If the applicant cancels less than ten business days prior to scheduled usage, 50% of all fees and deposits shall be forfeited. If the cancellation is made five working days or less prior to the event, all fees and deposits shall be forfeited.
A full refund will be made in the event of cancellation due to inclement weather or a city program. There is no refund for reservation time not utilized by the applicant, except for reasons of inclement weather. Inclement weather refunds will only be issued if approved by the director of community services.