Water Department
Water Operations
Water Operations is responsible for the production, distribution, administration, and customer service of the water system, delivering water to 3,161 accounts in the City. Water Operations is also responsible for the operation and maintenance of approximately 50 miles of pipeline, three reservoir facilities and two wells.
- Request for Service
- Water Conservation
- Water Quality
- Water Supply
- Preventing pollution during Home Improvement Projects.
Water Rates and Fees for Water Services
Water Department water usage rates and meter rates are listed in the City's Municipal Code here.
Water Department fees are listed in the Public Works Fee Schedule (PDF).
Looking for financial assistance?
Please visit Water Billing/Water Customer Service for more information on the City of Signal Hill's Low Income Water Discount.
Temporary Water Meters
Temporary construction water meters are available through the Signal Hill Water Department and are arranged for in the Finance Department, located at:
City Hall
2175 Cherry Avenue
Signal Hill, CA 90755
Billing information and deposit requirements are detailed in the Agreement for Use of Temporary Construction Water Meters (PDF).
Discontinuation of Water Service Policy
Adopted in 2018, Senate Bill 998 – Water Shutoff Protection Act (SB 998) is codified in the California Health and Safety Code to provide additional procedural protections and expand upon the existing safeguards related to utility service disconnections. Through the adoption of SB 998, the California Legislature intends to protect Californians from losing access to water service due to inability to pay without proper notice and sufficient time to mitigate. Any acts of service discontinuation will be accordance with SB 998 and in accordance with the City’s Municipal Code chapter 13.04. Please see the City of Signal Hill's Water Service Shutoff Protection Act Policy here (PDF). The full Water Shutoff Protection Act Policy is also available in Spanish, Chinese, Korean, Vietnamese and Tagalog below.
- Water Service Shut Off Poliicy - Spanish (PDF)
- Water Service Shut Off Policy - Korean (PDF)
- Water Service Shut Off Policy - Vietnamese (PDF)
- Water Service Shut Off Policy - Chinese (PDF)
- Water Service Shut Off Policy - Tagalog (PDF)
2020 Urban Water Management Plan
In the Fall of 2021, the City of Signal Hill prepared an Urban Water Management Plan (UWMP) for submittal to the California Department of Water Resources, pursuant to the Urban Water Management Planning Act, as codified in the California Water Code Sections 10610-10656. The UWMP is a guide for long term water supply planning for the City and provides water shortage contingency planning during periods of drought. The City Council of the City of Signal Hill conducted a Public Hearing on Tuesday, November 9, 2021, to receive comments on the 2020 Urban Water Management Plan (UWMP) and Water Shortage Contingency Plan (WSCP).The adopted 2020 UWMP Report (PDF), 2020 UWMP Appendices (ZIP), and 2020 WSCP Report (PDF) can be viewed online and are available to view at City Hall. The Appendix files are compressed into a .zip file for easy downloading.
Looking for Water Billing or Water Customer Service?
For information on how to pay your water bill or to reach water customer service, please visit the Water Billing/Water Customer Service page.