Pay My Water Bill / Water Customer Service

Changes to Water Rates

Changes to Signal Hill water meter rates and water usage rates will take effect starting January 1, 2021. This rate change is per City Ordinance No. 2020-01-1512, passed on January 28, 2020. We encourage all residents to sign up for automatic bill payments for your convenience. To get started, please call 562-989-7315 or see the link below to create an online billing account.

City Hall is Open By Appointment Only Until Further Notice

Due to the COVID-19 pandemic, the Finance Counter at City Hall is open by appointment only. We are not accepting walk-in visitors. Please call Water Customer Service at 562-989-7315 if you need to make an appointment to come to City Hall in person.

City Hall Closed on Fridays Through December 2020

City Hall, including the Finance Department and Water Customer Service, will be closed on Fridays in September, November and December 2020. We strongly encourage you to pay your water bill online, by mail or by phone. You can also drop off your payment in the drop box outside the entrance to City Hall 24/7, no cash please. The Water Customer Service line is available to assist you during regular business hours at 562-989-7315.

Online Bill Pay

Pay Water Bill Online Yellow Pay Online with Bill Pay GraphicPay Your Bill and/or Access Your Online Account

We strongly encourage you to sign up for online bill pay for your convenience. New: you can now schedule future payments through online bill pay. Need help creating a new account with Municipal Online Payments? Visit the sign-up page for detailed instructions.

Pay By Mail

To pay by mail, send a check to:
City Hall - Water Billing
2175 Cherry Avenue
Signal Hill, CA 90755

Auto-Debit / Paperless Billing

If you are a current customer and would like to sign up for paperless billing and/or auto draft, please complete this form (PDF) and return to Finance1@cityofsignalhill.org.

New Water Service Account

To open an account for new water service, please call 562-989-7315. You will need to fill out the Water Service Application  (PDF) and return to the Water Department via email at Finance1@cityofsignalhill.org, or mail to City of Signal Hill, 2175 Cherry Ave., Signal Hill, CA 90755.

More Information

For questions/concerns regarding water billing, please call 562-989-7315.

View details (PDF) on how to read your water bill.

Find additional information on whether you qualify for the City's Low Income Water Discount (PDF).