Water

Water & COVID-19

According to the Center for Disease Control and the World Health Organization, COVID-19 is transmitted through person-to-person contact and not through water. The CDC has also stated that the COVID-19 virus has not been detected in drinking water.

Looking for Water Billing and Billing Customer Service?

This page contains information regarding our water operations and infrastructure maintenance. For information on how to pay your water bill, and water bill customer service, please visit our Water Customer Service page.

Water Operations

Water Operations is responsible for the production, distribution, administration, and customer service of the water system, delivering water to 3,161 accounts in the City. Water Operations is also responsible for the operation and maintenance of approximately 50 miles of pipeline, three reservoir facilities and two wells.

Water Rates and Fees for Water Services

Water Department water useage rates and meter rates are listed in the City's Municipal Code here

Water Department fees are listed in the Public Works  Fee Schedule (PDF).

Low Income Water Discount Information (PDF)

Temporary Water Meters

Temporary construction water meters are available through the Signal Hill Water Department and are arranged for in the Finance Department, located at:
City Hall
2175 Cherry Avenue
Signal Hill, CA 90755

Billing information and deposit requirements are detailed in the Agreement for Use of Temporary Construction Water Meters (PDF).

DIscontinuation of Water Service Policy

Adopted in 2018, Senate Bill 998 – Water Shutoff Protection Act (SB 998) is codified in the California Health and Safety Code to provide additional procedural protections and expand upon the existing safeguards related to utility service disconnections. Through the adoption of SB 998, the California Legislature intends to protect Californians from losing access to water service due to inability to pay without proper notice and sufficient time to mitigate. Please see the City of Signal Hill's Water Service Shutoff Protection Act Policy here (PDF). The full Water Shutoff Protection Act Policy is also available in Spanish, Chinese, Korean, Vietnamese and Tagalog below.

  • Water Service Shut Off Poliicy - Spanish (PDF)
  • Water Service Shut Off Policy - Korean (PDF)
  • Water Service Shut Off Policy - Vietnamese (PDF)
  • Water Service Shut Off Policy - Chinese (PDF)
  • Water Service Shut Off Policy - Tagalog  (PDF)

2020 Urban Water Management Plan

The City of Signal Hill is preparing an Urban Water Management Plan (UWMP) for submittal to the California Department of Water Resources, pursuant to the Urban Water Management Planning Act, as codified in the California Water Code Sections 10610-10656. The UWMP is a guide for long term water supply planning for the City and provides water shortage contingency planning during periods of drought. The City Council of the City of Signal Hill will conduct a Public Hearing on Tuesday, November 9, 2021, at 7:00 p.m., or as soon thereafter as the matter may be reached, to receive comments on the 2020 Urban Water Management Plan (UWMP) and Water Shortage Contingency Plan (WSCP).The 2020 UWMP Draft Report (PDF) and 2020 WSCP Draft Report (PDF) can be viewed online and is available to view at City Hall.