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ADA Grievance Procedure

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1. Who may file a grievance?

You or your authorized representative may file an ADA grievance if you believe that:

• The City is not in compliance with the physical access requirements of the Americans with Disabilities Act related to its public facilities, land, or right-of-ways, or
• You or a specific class of individuals have been denied access to participate in City programs, services, or activities on the basis of disability, or
• You or a specific class of individuals have been otherwise subjected to discrimination on the basis of disability by the City of Signal Hill, or
• The City has otherwise violated the ADA.

2. When should a grievance be filed?

Before filing a grievance, you may seek informal resolution by contacting the City’s Designated ADA/504 Coordinator, HR Manager, at (562) 989-7307, or hr@cityofsignalhill.org. If your informal concern is not resolved in a timely fashion, you may file a formal grievance under this procedure.

You are encouraged to file your grievance as soon as possible, but within 60 business days.

3. What should the grievance include?

The grievance should be in writing and contain information about the grievance, submission date, name, address, telephone or cell phone number of grievant, location, date and description of the problem. A grievance form is available at the City for your convenience, but is not required to be used.

Grievances should be submitted to the ADA/504 Coordinator, HR Manager, at (562) 989-7307, or hr@cityofsignalhill.org with a copy to the City Clerk.

4. What if I need assistance filling out my grievance?

An alternate means of filing grievances, such as personal interviews or audio recording of the grievance, will be made available for people with disabilities upon request.

5. What happens after I file my grievance?

After receiving your grievance, the ADA/504 Coordinator will investigate within 20 business days. The investigation may include you and any other person(s) the investigator believes to have relevant knowledge concerning your grievance. The investigator will also consider any written evidence submitted.

After completing the investigation, the investigator will review the factual information gathered. The ADA/504 Coordinator will then issue a written response.

6. When will I receive a response?

The ADA/504 Coordinator will provide a response within 20 business days.

7. Should I be concerned that a City officer or employee might retaliate against me if I complain?

The City does not retaliate against you for filing a grievance and does not permit retaliation by its officers or employees. Please notify the ADA/504 Coordinator of any retaliation. What can I do if I am not satisfied with the initial investigation?

If you are not satisfied with the response you may submit an appeal within 15 business days of your receipt of the response to the City Manager, stating the reasons for the appeal. An alternate means of filing an appeal, such as personal interviews or audio recording of the appeal, will be made available for people with disabilities upon request.

Within 20 business days after receipt of the appeal, the City Manager, or his designee, will meet with the grievant to discuss a resolution. Within 20 business days after the meeting, the City Manager, or his designee, will respond with a final resolution.

You may file your appeal at the following address:

City of Signal Hill ATTN: ADA/504 Coordinator 2175 Cherry Avenue Signal Hill, CA 90755

If you are not satisfied with the results of the appeal, you may file a complaint with the appropriate agency or department of the State or Federal government. Contact the U.S. Department of Justice or the California Department of Justice Civil Rights Division for information about how to file a complaint with these agencies.

Using this grievance procedure is not a prerequisite to pursuing any of your other remedies. However, in the interest of a prompt resolution of the grievance, the City encourages you to use this procedure in addition to any other available alternatives you may choose.

8. How long are grievances kept?

All grievances received by the ADA/504 Coordinator and appeals to the City Manager will be kept by the City of Signal Hill for at least three (3) years.

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After School Recreation Club (ARC)

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1. Do you have to be a Signal Hill resident to participate in ARC?

No. The ARC is open to any child between the ages of 6-12 years old. Priority registration is given to Signal Hill residents.

2. What will my child do while attending ARC?

Staff members are on hand to lead games, provide arts and crafts, and help children with homework.

3. What experience and training do ARC staff have?

Every ARC staff holds a high school diploma, many staff have college credits in early childhood education, recreation or a closely related field. Each staff has a minimum of 6 months experience working with school aged children. The staff participate in bi-monthly trainings that cover a variety of topics including, but not limited to: Youth Development, Encouraging positive behavior, safety procedures, games, transitions, age specific learning/development and social emotional learning. In addition, each of the staff hold a certification in First Aid/CPR/AED.

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Animal Control

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1. I see someone with a dog who is not picking up the dog's waste. What can I do?

Call the Signal Hill Police Department at 562-989-7201. An officer can issue a citation if there was a witness to the incident, even if the officer did not see the incident occur.

2. Am I allowed to breed my dog or cat in Signal Hill?

No. Breeding animals is illegal in Signal Hill (Municipal Code 6.04.05).

3. How many pets can I have at my residence?

According to Signal Hill Municipal Code 6.04.060, a total of not more than four weaned household pets may be kept at one site, unless any of the weaned pets are dogs bred pursuant to a permit issued under Section 6.16.190 of this code. In this case, all such weaned dogs may be kept at one site until such dogs have reached the age of four months. This limitation shall not apply to fish, rodents (other than rabbits), or caged birds, provided the birds are not allowed to fly free and are maintained in accordance with all applicable health regulations.

4. My neighbor has pets in her yard and does not clean up after them. What can I do?

Call Code Enforcement at 562-989-7300 if the issue is related to foul smells or waste. Household pets shall be kept in a manner that does not damage or pose hazards to people or property and does not generate offensive dust, odors, or noise.

5. How do I get a license for my dog?

For licensing requirements and information, please view the following webpage.

Animal Control

6. I have a problem with barking dogs. What can I do?

To report a habitual barking dog, please contact the Long Beach Animal Care Services at 562-570-7387.

7. Who should I call for bee problems?

The City of Signal Hill does not handle calls regarding bees or their removal. If you have a problem with bees, do not attempt to kill or remove the bees yourself.

• For Africanized honey bee information, call 800-233-9279.
• For honey bee swarms or nests inside or on a structure, check for local pest control for a licensed control operator. Only a licensed pest control operator can kill bees in or on a structure.
• For honey bee swarms or nests outside and not on a structure, contact the Department of Health & Human Services at 562-570-4132.
• For stinging incidents (victim involved), call 9-1-1.

8. My neighbor leaves his dog tied up to a tree all day / night long and the dog howls, whines, and barks. What can I do?

Call the Long Beach Animal Care Services at 562-570-7387 to file a complaint. It is illegal to tether a dog to a post or tree for long periods of time.

9. Where can I allow my dog to play off leash?

Signal Hill Dog Park at 3100 California Avenue.  

Dogs may only roam off leash in a private, fenced yard. It is illegal to allow dogs off leash on any public property, including school grounds and in parks. It is also illegal to allow dogs off leash on any property that can be accessed by the public. This includes the oil fields on Signal Hill.

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City Clerk

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1. How do I request public records from the City of Signal Hill?

Public records, City Council resolutions and ordinances, and other information can be requested by submitting the Records and Information Request Form online. See the Schedule of Fees (PDF) for information on copying costs and record retrieval fees.

2. How oftern are City Council meetings held and where does City Council meet?

City Council meetings are held on the second and fourth Tuesday of every month at 7:00 p.m. at City Hall Council Chamber, 2175 Cherry Avenue, Signal Hill, CA 90755. Video and teleconference participation options are also available. Instructions to participate in the meeting will be provided on the meeting agenda. 

3. How can I get the City Council agendas and minutes?

City Council agendas and minutes are available on the city website. Go to the home page and look at the left menu, then click on Meeting Agendas.

4. How can I obtain a passport?

We no longer process passport applications at City Hall. You may go to the U.S. Post Office, 2371 Grand Avenue, Long Beach.

5. Where do I register to vote?

You may pick up a California Voter Registration Form at City Hall, 2175 Cherry Avenue, Signal Hill or visit the Los Angeles County Registrar-Recorder/County Clerk website to register online.

6. What are your hours?

City Hall is open from 7:30 a.m. - 5:30 p.m. Monday - Thursday, and 7:30 a.m. - 4:30 p.m. on Friday.

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Commissions & Committee

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1. What is the compensation of a commissioner or a committee member?

A Planning Commissioner receives $125 per meeting; a Parks & Recreation Commissioner receives $75 per meeting; a Civil Service Commissioner receives $75 per meeting; and a Sustainable City Committee Member receives no compensation. The Signal Hill Municipal Code Sections 2.32.090(D), 2.36.070(D), and 2.80.052(D) states that a commissioner who misses any regular commission meeting due to an unexcused absence, shall not be entitled to receive that portion of their regular monthly salary for such meeting, except that if any additional regular or special meeting is held that month and the commissioner attends such meeting, then the commissioner shall be entitled to their regular monthly salary, without deduction.

2. Who can serve on a Commission or Committee?

Signal Hill Municipal Code Sections 2.32.040, 2.36.020, and 2.80.045 states that no person who holds office in the city government or who is employed by the city shall be appointed to a commission.

The Sustainable City Committee includes two members of the City Council, who are appointed by a majority vote of the City Council.

Commission seats are filled through an application process. Interested residents including incumbent commissioners must apply. Commissioner candidates are interviewed and selected during a noticed public meeting of the City Council. Commissioners may serve on only one of the three commissions.

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Community Development

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1. What is your minimum building permit fee?

The minimum building permit fee is $73.00, plus applicable taxes and fees. Permit fee is based on the valuation of the project.

2. Can I pay for building permits with a credit card?

The City of Signal Hill now accepts credit card transactions. Payments for building permits can be in the form of cash, check, money order or credit card with valid government issued identification.

3. What Chapter of the Signal Hill Municipal Code (SHMC) can I find the Oil Code?

The Oil Code is found under Title 16 of the SHMC. You can access the SHMC on our main page by clicking the "Municipal Code" tab.

4. Can I view building permit history online?

The City of Signal Hill does not have building permit history online. Permits for individual property must be viewed in person by coming in to City Hall during regular business hours. Copying is available at .30 cents a page for the first 30 pages and .20 cents thereafter.

5. Do I need a permit to have a garage sale?

Yes. The City of Signal Hill allows for 3 garage sales (event) per year, per household. The cost is $22.00 per event. Please download and complete the

Garage Sale Permit Application

6. How can an HOA ban smoking?

Please see the informational flyer, Did You Know HOAs Can Ban Smoking in Condos (PDF).

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Community Services

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1. Can I bring tables and chairs to the park?

Your are able to bring extra tables and chairs to the parks only if you have a permit from the Community Services Department.

2. Can I set up a canopy (easy-up tent) in the park?

Canopies are not permitted in any Signal Hill parks (Signal Hill M.C. 9.08.010P).

3. Can I set up a hammock or slackline in the park?

No, hammocks or slacklines may not be attached to structures or park trees (Signal Hill M.C. 9.08.010P).

4. Can I bring a dog to the park?

Dogs are allowed in city parks. Owners must keep their dogs on leashes and pick up any pet waste.

5. Can I run a fitness/bootcamp class or practice with my team in the park?

Yes, a permit is required for any person conducting fitness instruction, group training or youth sports practice in any City park. Municipal Code 9.08.10K. Permits may be obtained from the City of Signal Hill Community Services Department (562) 989-7330.

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Detective Bureau

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1. How can I get my property released?

Property is released by appointment only. Please contact Gloria Munoz at (562) 989-7220 to set up an appointment.

2. How do I contact the detective handling my case?

To contact the detective handling your case, call Detective Secretary Gloria Munoz at (562) 989-7220. Please have your report number available.

3. How do I register as a 290 registrant?

290 registration is by appointment only. Please contact Senior Detective Don Moreau at (562) 989-7217 to set up an appointment.

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Elections

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1. Who administers the municipal election and under what authority?

The Signal Hill City Clerk administers all municipal elections in the City of Signal Hill under authority of Signal Hill City Charter Section 318(g).

2. Why are General Municipal Elections in Signal Hill held the first Tuesday after the first Monday in November of even-numbered years?

Signal Hill City Charter Section 800 designates that the general municipal elections for elective officers of the City, commencing on November 3, 2020, shall be held in even-numbered years, on the first Tuesday after the first Monday in November. Candidates elected to office shall assume such office when certification of election results occurs and serve until election and qualification of their successors.

3. What happens in the event of a tie vote?

Pursuant to Resolution No. 2022-06-6684, adopted by the Signal Hill City Council on June 14, 2022, in the event of a tie-vote for any office which is being voted on at such General Municipal Election, the provisions of Section 15651 of the California Elections Code, relating to determining the tie by lot, shall apply.

The City Clerk shall summon the candidates receiving the tie vote to appear before him/her, at the time designated by the City Clerk, in the Council Chambers. The City Clerk shall place the name of each candidate in a sealed unmarked envelope and the tie vote shall be broken by lot.

4. Where do I go to vote?

Your nearest vote center is printed on your sample ballot booklet. You may now vote at any vote center in Los Angeles County. You can visit lavote.gov to see a list of vote centers and/or vote by mail drop boxes. You may also call the City Clerk's Office at (562) 989-7305 for assistance.

5. Who is running for office?

The Election link on the city website has a listing of candidates who file for city office. The candidate information is available as soon as the candidate qualifies.

6. What hours are the polls open on Election Day?

Vote centers open at 7:00 a.m. and close at 8:00 p.m. on election day. Anybody standing in line at the close of polls is entitled to vote.

7. What is electioneering?

California Elections Code Section 319.5(a) "Electioneering" means the visible display or audible dissemination of information that advocates for or against any candidate or measure on the ballot within the 100 foot limit specified in subdivision (b). Prohibited electioneering information or activity includes, but is not limited to, any of the following:

(1) A display of a candidate’s name, likeness, or logo.
(2) A display of a ballot measure’s number, title, subject, or logo.
(3) Buttons, hats, pencils, pens, shirts, signs, or stickers containing electioneering information.
(4) Dissemination of audible electioneering information.
(5) Obstructing access to, loitering near, or disseminating visible or audible electioneering information at vote by mail ballot drop boxes.

319.5(b) The activities described in subdivision (a) are prohibited within 100 feet of either of the following:

(1) The entrance to a building that contains a polling place as defined by Section 338.5, an elections official’s office, or a satellite location specified in Section 3018.
(2) An outdoor site, including a curbside voting area, at which a voter may cast or drop off a ballot.

In addition, Elections Code Section 18370(a) states a person shall not, on election day, or at any time that a voter may be casting a ballot, within the 100 foot limit specified in subdivision (b), do any of the following:

(1) Circulate an initiative, referendum, recall, or nomination petition or any other petition.
(2) Solicit a vote or speak to a voter on the subject of marking the voter’s ballot.
(3) Place a sign relating to voters’ qualifications or speak to a voter on the subject of the voter’s qualifications except as provided in Section 14240.
(4) Do any electioneering as defined by Section 319.5.

18370(c) A person shall not, on election day, or at any time that a voter may be casting a ballot, do any of the following within the immediate vicinity of a voter in line to cast a ballot or drop off a ballot:

(1) Solicit a vote.
(2) Speak to a voter about marking the voter’s ballot.
(3) Disseminate visible or audible electioneering information.

18370(d) Any person who violates any of the provisions of this section is guilty of a misdemeanor.

8. Am I required to show I.D. at the poll?

No. There is no provision in the California Elections Code requiring a voter to show identification.

9. Who is eligible to vote?

Any Signal Hill resident 18 and over, or who will be 18 at the time of the next election is eligible to register and vote.

10. Who may register to vote?/When may I register to vote?

A person entitled to register to vote shall be a United States citizen, a resident of California, not imprisoned for the conviction of a felony, and at least 18 years of age at the time of the next election (California Elections Code Section 2101).

11. When does registration close?

A properly executed Voter Registration Form must be received by the Los Angeles County Registrar-Recorder/County Clerk on or before the 15th day prior to an election to be held in the registrant’s precinct (California Elections Code Section 2102).

12. How may I register to vote?/Where can I find voter registration forms?

You may register online at http://www.registertovote.ca.gov. You may also register by completing a voter registration form available in most government offices, including city halls, libraries, DMVs, and post offices. 

13. May I register to vote using my business address or a P.O. Box?

No. A person may only register to vote at his/her place of residence. A business address or a P.O. Box number may only be used as a mailing address.

14. Do I have to re-register for each election?/When is it necessary to re-register?

You are registered to vote as long as you remain at the same address, and you should continue to receive election materials in the mail. You must re-register when you move, change your name, or wish to change your political party affiliation.

15. How can I find out if I’m registered to vote?

Log on to lavote.gov. You will need to supply your name, date of birth, house number, and Zip Code.

16. I just moved and did not re-register. Will I be eligible to vote?

If you were previously registered within the City of Signal Hill and moved within the City’s boundaries, you can vote at any vote center within Los Angeles County. You will be required to vote by provisional ballot and this will be provided to the Registrar-Recorder/County Clerk as your change of address.

17. Is the information I provide on my voter registration form available to the public?

Voter registration information is available to the public (with the exception of any unique identifiers such as California driver’s license/identification number, social security number, etc.) pursuant to California Elections Code Section 2188, except for those persons who qualify for confidential status pursuant to California Elections Code Section 2166, 2166.5, and 2166.7.

18. May someone help me vote?

Yes. When a voter declares under oath, administered by any member of the precinct board at the time the voter appears at the vote center to vote, that the voter is unable to mark a ballot, the voter shall receive the assistance of not more than two persons selected by the voter, other than the voter’s employer, an agent of the voter’s employer, or an officer or agent of the union of which the voter is a member.

The ballot marking devices at every vote center in Los Angeles County were designed to be accessible to the physically handicapped. If a voter cannot get inside the polling place, the voter may vote the ballot in a place that is as near s possible to the vote center and that is accessible to the physically handicapped. A precinct board worker will bring a ballot and marking device to that person and assist the voter in casting a ballot. Please see California Elections Code Section 14282 for further information. The California Elections Code is available at https://leginfo.legislature.ca.gov/.

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Facility Rental

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1. Do I need a permit for a simple family picnic?

If your party or picnic will host 25 or more people, you are required to obtain a permit from the Community Services Department at least ten business days prior to the event. Call the department at (562) 989-7330 for more information.

2. Where do I get a permit application?

Applications must be made in person at the Community Services Department in City Hall:
2175 Cherry Ave.
Signal Hill, CA 90755

Business hours are Monday through Thursday, from 7:30 am to 5:30 pm, and Friday, from 7:30 am to 4:30 pm, excluding holidays. Cash, check, or money order payments are accepted.

3. How far in advance do I need to make my reservation?

Anyone wishing to use an outdoor facility must complete an application. Applications must be received a minimum of ten working days prior to the requested date and will be accepted up to six months in advance. A non-refundable deposit is required at the time the application is submitted. Full payment is due a minimum of ten business days prior to the event date, or the permit will be cancelled. All correspondence and communication will be sent to the applicant. Facilities Use Application

4. What hours are the community centers available by permit?

Signal Hill Park Community Center is available by permit on Monday through Friday, 7:30 am to 10:00 pm, and Saturday and Sunday, from 8:30 am to 11:00 pm. Discovery Well Park Community Center is available by permit Sunday through Saturday, from 8:00 am to 10:00 pm. Times stated on the application must include time to decorate, set up, conduct the event, and properly clean the facility. Facility Use Application

5. Can I rent the Signal Hill Community Center's kitchen only?

The kitchen at Signal Hill Park Community Center cannot be rented independently; it must be rented in conjunction with the community center. Groups need to bring their own utensils and paper goods. Trash liners will be provided by the city. The oven and stove top are available for light cooking. An ice maker and a portion of the commercial refrigerator are available as well. Facility Use Application

6. Will staff be available during my event?

Staff members will be provided at every usage of indoor city facilities. The city reserves the right to assign additional staff or security for any event. If the applicant is not present after 30 minutes from the start time indicated on the application, staff members will lock up and leave the facility, thus canceling the event. No refund will be given.

7. If I have a permit, do I need to be present during the event?

The applicant is legally responsible for the event and must be on site during usage. Failure to be on site will result in the loss of all fees and deposits. Applicants may be required to show city staff identification on the day of the event. A copy of the facility rental contract must be carried by the applicant to the event.

8. Can staff members sign for deliveries?

Staff members are not authorized to sign for or accept any deliveries. All deliveries must be accepted by someone involved with the activity.

9. Who is responsible for damages or vandalism?

If there is any graffiti or vandalism committed to any of the equipment or facilities, the matter will be handled by the Signal Hill Police Department. All fees and deposits will be automatically forfeited, and the applicant will be subject to additional penalties and charges. Signal Hill Police Department

10. Is proof of residency necessary?

Yes. A California driver's license, identification, or utility bill must be presented prior to the application process. Facility Use Application

11. When are the parks open?

Parks are open from 7:00 am to 10:00 pm daily. Restrooms are open from 7:00 am to 9:00 pm. Permits for outdoor areas are limited to daylight hours, including set-up, take-down, and removal of equipment. Reservations are only available between dawn and dusk.

12. Are permits available on holidays?

Applications are not accepted, nor are permits issued, for city-recognized holidays or holiday weekends. Park facilities are open on a first-come, first-served basis. Exception: No usage of the amphitheater at the Signal Hill Park is allowed without a permit.

13. What happens if my group number is over the facility's capacity?

Estimated attendance is required to determine the impact upon the facility and the amount of staff that may be required to monitor the rental. Attendance also determines the ability to use a particular facility. The attendance number stated by the applicant should be the maximum amount of people anticipated during the rental at peak attendance. Violations of the attendance and occupancy levels will result in the loss of all fees and deposits. It may also cause termination of the rental due to overcrowding and safety violations, and it could affect the applicant's future ability to utilize city facilities.

14. My outdoor event will have more than 50 guests. Is that okay?

No. Requests for outdoor events exceeding 50 guests must submit a letter of intent describing event and crowd control measures for review and approval by the Community Services Department. If the event will have more than 75 guests, approval may be required from the Parks and Recreation Commission. No payment will be accepted for such a reservation until the event and crowd control measures have been approved. Please contact Community Services at 562-989-7330 for more information.

15. Can I bring my own barbecue grill or taco cart?

No. It is illegal to bring portable barbecues, hibachis, gas grills, etc. to city parks or facilities as per Signal Hill Municipal Code 9.08.010. There are grills available in all parks for public use.

16. Are alcoholic beverages allowed in the park or Community Centers?

Alcoholic beverages are prohibited in and around all facilities, parks, and parking lots. Smoking is prohibited in all facilities and within 100 feet of all buildings. Gambling of any kind is not permitted at any facility. Regulations will be strictly enforced. All groups must abide by all laws pertaining to smoking, drinking, and illegal drugs. Failure to comply with this regulation will result in the immediate cancellation of the permitted use and departure from the park facility. All fees and deposits will be forfeited.

17. Is amplified music allowed in city parks?

All amplified music, including DJs and musical groups, are not permitted in the parks.

18. Is amplified music allowed in the community centers?

DJs and musical groups are permitted within the Signal Hill Park and Discovery Well Park community centers. Staff members reserve the right to monitor, regulate, and/or terminate the volume of amplified sound as to not disrupt other rental groups or residents. Rental groups shall be respectful of this requirement, or the rental permit may be terminated and the group asked to vacate the premises with no refund of fees.

19. What type of decorations may I use?

Nails, staples, etc. may not be used on picnic shelters, fences, or city equipment. Only low-stick tape may be used. All decorative materials must be flame retardant. No rice, confetti, glitter, or birdseed may be used at the park. Decorating must be done during the time frame of the permit and should be removed upon event completion.

20. Can I have a jumper at my event?

Yes. A permit issuing written approval from the Community Services Department must be secured prior to setting up a jumper / bounce house at a city park. Only vendors on the pre-approved vendor list are permitted to set up in the park. The house must be placed on turf and situated so that its entrance is at least eight feet away from any object that could hurt an occupant. The maximum space allowed for the house is 20' by 20'. For safety reasons, houses must be enclosed. Only one bounce house is permitted in a park per day. A picnic shelter permit is required with a bounce house permit.

21. Can I bring my own personal jumper?

No. The public is not permitted to bring their personally owned equipment. Bounce houses may only be set up by qualified representatives of a rental company.

22. What if I need to cancel my permit?

Cancellation must be made in writing to the Community Services Department at least ten business days prior to the event date in order to receive a refund. The non-refundable deposit will be retained upon notice to the city of cancellation. If the applicant cancels less than ten business days prior to scheduled usage, 50% of all fees and deposits shall be forfeited. If the cancellation is made five working days or less prior to the event, all fees and deposits shall be forfeited.

A full refund will be made in the event of cancellation due to inclement weather or a city program. There is no refund for reservation time not utilized by the applicant, except for reasons of inclement weather. Inclement weather refunds will only be issued if approved by the director of community services.

23. Can I bring a dog to the park?

Dogs are allowed in city parks. Owners must keep their dogs on leashes and pick up any pet waste.

24. Can I bring tables and chairs to the park?

Your are able to bring extra tables and chairs to the parks only if you have a permit from the Community Services Department.

25. Can I run a fitness/bootcamp class or practice with my team in the park?

Yes, a permit is required for any person conducting fitness instruction, group training or youth sports practice in any City park. Municipal Code 9.08.10K.
Permits may be obtained from the City of Signal Hill Community Services Department (562) 989-7330.

26. Can I pay with a credit card?

Yes, we accept Visa, Mastercard, American Express and Discover.

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Library

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1. How much do library cards cost?

Library cards are free. Replacement library cards are $2.00.

Library Card Information

2. How old do you have to be to get a library card?

Children can get a library card if they:

• Can write their own names unassisted


• Have a parent or guardian with necessary documentation


• Have permission from a parent or guardian

Library Card Information

3. Do you have to be a Signal Hill resident to get a library card?

No. Anyone with a valid California photo ID can get a library card.

Library Card Information

4. How can I get a library card?

You will need to provide two documents with your current name and address. Acceptable documents include:

• A recent piece of mail


• Car registration


• Driver’s license


• Identification


• Personal check


• Utility bill

Children under 18 must be signed up by a parent or legal guardian. Library Card Information

5. What happens if I lose my library card?

You will need to report your missing card to the library and have it replaced. The replacement fee is $2. Library Card Information

6. What is the maximum length of time a book can be checked out?

Books can be checked out for three weeks at a time.

7. How many books can I check out at a time?

An adult can check out 25 books at a time. Children can check out five books at a time.

8. What if I want to keep my books longer?

If there are no reservations for the books you currently have checked out, you can renew them once for an additional three-week period either by phone at (562) 989-7323 (voice mail messages are not accepted), or in person at: 1800 E. Hill Street, Signal Hill, CA 90755.

9. What happens if I return books late?

Patrons are encouraged to return materials in a timely fashion to the Library so others may enjoy these shared resources. Items not returned within 28 days of their due date will go to a “lost” status and patrons will be billed for their replacement. Patrons will continue to be responsible for reconciling any lost items or fees on their library account by either returning the item(s) or paying the replacement fee. Patrons with a billed status over $10 on their library account fall out of good standing.

10. How much does it cost to check out a DVD?

Entertainment and Educational DVDs are free.

11. What is the maximum length of time DVDs may be checked out?

New Release DVDs can be checked out for three days. Entertainment and Educational DVDs can be checked out for seven days.

12. How many DVDs can I check out at one time?

You can check out up to five DVDs at one time.

13. Can DVDs be renewed?

DVDs cannot be renewed.

14. What happens if I am late in returning DVDs to the library?

Patrons are encouraged to return materials in a timely fashion to the Library so others may enjoy these shared resources. Items not returned within 28 days of their due date will go to a “lost” status and patrons will be billed for their replacement. Patrons will continue to be responsible for reconciling any lost items or fees on their library account by either returning the item(s) or paying the replacement fee. Patrons with a billed status over $10 on their library account fall out of good standing.

15. How much does it cost to check out a book on CD?

Books on CD are free to check out.

16. What is the maximum length of time books on CD can be kept?

Books on CD are checked out for three weeks at a time.

17. How many books on CD can I check out at one time?

Adults can check out up to five books on CD at any one time.

18. What if I want to keep my book on CD longer?

If there are no reservations for the book on CD you currently have checked out, you can renew it once for an additional three-week period by phone at (562) 989-7323 (voice mail messages are not accepted), or in person at: 1800 E. Hill Street, Signal Hill, CA 90755.

19. What happens if I am late in returning my book on CD?

Patrons are encouraged to return materials in a timely fashion to the Library so others may enjoy these shared resources. Items not returned within 28 days of their due date will go to a “lost” status and patrons will be billed for their replacement. Patrons will continue to be responsible for reconciling any lost items or fees on their library account by either returning the item(s) or paying the replacement fee. Patrons with a billed status over $10 on their library account fall out of good standing.

20. How long can I use a public computer?

Computer sessions are one hour long. Additional time or sessions may be granted depending on the availability of computers.

21. How do I sign up for computer use?

You can log into the computers using your library card number and pin. Guest users may request a guest pass at the Reference Desk.

22. May I print items from the computer?

Patrons can print black and white documents at $0.15 per page and $0.30 per page for color.

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Parking Citations

Show All Answers

1. How do I pay a parking citation in person?

Bring your citation (or have the citation number available) during regular business hours to the Signal Hill City Hall:
2175 Cherry Ave.
Signal Hill, CA 90755

Cash, checks, cashier's checks, and money orders are accepted. If you have questions regarding a payment made in person, please call (562) 989-7316.

2. How do I pay a parking citation by mail?

Parking citations can be paid by mailing the payment in the envelope provided with the citation. The envelope is pre-addressed to:
City of Signal Hill, C/O Parking Citation Service Center
P.O. Box 11923
Santa Ana, CA 92711-1923

Please write the citation number on your check before mailing. If you have questions regarding a mailed payment, contact the Phoenix Group at (800) 535-2421.

3. How do I contest a parking citation?

To contest a parking citation, you must request an administrative review form within 21 days of issuance of the parking citation or within 14 days of the mailing of the delinquent penalty notice. You may pick up the form at the Signal Hill Police Department or request that the form be mailed to you by calling (562) 989-7200. The Police Department is located at:
1800 E. Hill St.
Signal Hill, CA 90755

4. How do I pay for a parking citation online?

The City offers a way to electronically pay for parking citations and to contest parking citations through www.PaymyCite.com. The website has easy to follow instructions that will assist you in paying your citation.

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Police

Show All Answers

1. What is needed to get my vehicle out of impound?

The registered owner must respond to the Signal Hill Police Department with:

• $140 in cash only and in exact change (no fee if towed for 22651(g) or 22651(c) VC)
• A valid driver’s license, or a valid U.S. government-issued I.D. or passport and a licensed driver
• A valid vehicle registration or moving permit

Additional towing and storage fees will be charged and are payable at the tow yard. A release must be obtained from the Police Department prior to the vehicle being released from the impound yard. Driver's licenses and vehicle registration status will be verified by the department prior to releasing the vehicle. Please see Service Fees and Charges (PDF) for additional fee information.

2. How do I find out what crimes have occurred in Signal Hill?

Visit our web page on the CrimeReports.com site. This will allow you to look at the crimes that have occurred in the city. You may select different types of crime and date ranges depending on what you are looking for. Crime Mapping

3. How do I obtain a police report?

Requests for police reports are made at the front desk of the Signal Hill Police Department during normal business hours. The person requesting the report must fill out a request form and show proof of identity.

Insurance companies and law offices may obtain reports by mail. The report number and a check for the correct fee must be mailed with the request. All reports are $20.

Signal Hill Police Department

2745 Walnut Ave.

Signal Hill, CA 90755

Business Hours:

Monday - Thursday
7:30 a.m. - 5:30 p.m.
Friday
7:30 a.m. - 4:30 p.m.

4. How can I receive alerts and emergency information from SHPD?

The Signal Hill Police Department uses Nixle, a free service that sends alerts, updates and emergency information straight to your cell phone via text. You can also receive alerts via e-mail. Sign-up is free, fast and easy: simply visit Nixle's website and they'll take it from there.

5. How can I report a tip anonymously?

Los Angeles County Crime Stoppers allows anyone to report a tip safely and completely anonymously, with a chance at a $1,000 reward if your tip leads to an arrest or the location of a missing person. All tips are handled by a third party service provider, meaning you don't have contact with any law enforcement agency. Your information is never collected or stored. You can submit a tip by phone (1-800-222-8477), e-mail or online.

For more information, visit Los Angeles County Crime Stoppers online.

6. Where can I find Signal Hill’s municipal code / local laws?

The City of Signal Hill's municipal code can be found in its entirety online. If you have additional questions, you may contact SHPD during normal business hours at 562-989-7200.

7. How can I get information on someone being held in the Signal Hill Police Department’s jail?

Information on prisoners still in custody at the Signal Hill Jail may be obtained by calling 562-989-7200 and asking for the jail. To find out if a particular prisoner is going to court that day, call at noon. Additionally, VINE is a program instituted by the Los Angeles County Sheriff’s Department. This program allows you to check on the status of an inmate via a toll-free 24-hour telephone service. This phone number is 877-VINE-4-LA (877-846-3452). You will need the prisoner’s L.A. County booking number to use this service. Please note: Do not depend solely on the VINE service for your protection. If you feel that you may be at risk, take precautions as if the offender has already been released.

You can find more information on our website about the jail, booking process and prisoner information.

8. I received a parking citation. What do I do now?

Citations can be paid by check through the self-addressed envelope attached to the citation. The City also offers a way to electronically pay for parking citations and to contest parking citations through Paymycite.com. The site has easy to follow instructions that will assist you in paying your citation.

Contesting Citations

If you wish to learn more about contesting a parking citation, visit our Parking Citations page.

9. What happens when I call 911 in Signal Hill?

When you call 911 within Signal Hill city limits, the call will be answered by a Dispatcher/Jailer at the Signal Hill Police Department. All 911 calls, regardless of whether they are a medical emergency, police emergency, or a misdial, are answered at this one location. See our page on 911 Calling Procedures to learn all about how dispatchers handle 911 calls in Signal Hill.

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Public Works

Show All Answers

1. Where can I recycle my Household Hazardous and Electronic Waste?

You can bring your Household Hazardous and Electronic Waste items to EDCO Recycling and Transfer, 2755 California Avenue, Signal Hill, or a collection event or permanent site sponsored by the LA County Department of Public Works

2. My sewer lateral is backing up. Who is responsible to clear it?

Sewer laterals are the responsibility of the property owner. In the event a problem is caused by a problem in the sewer main, please contact the LA County Sanitation District

3. How do I request service or report a problem to Public Works?

You can request a service or report a problem online any time. Please visit our iWorq request page.

If your request needs attention during regular business hours, you also have the option to call Public Works at 562-989-7250.

If this is an emergency that needs attention outside of our regular hours, please call one of the following emergency numbers:

• Public Works Emergency Number: 562-477-5258
• Water Emergency Number: 562-400-0673

Public Works Service Request.

4. What is the holiday schedule for trash collection?

The holiday schedule is as follows: Refuse Holiday Schedule

5. How do I properly dispose of fats, oils and grease?

Fats, Oils, and Grease (FOG) can cause significant damage to the sewer system. Sewer overflows and backups due to FOG buildup creates health hazards, threatens our water resources, and can be costly to repair. The City of Signal Hill aims to improve water quality and help eliminate sewer overflows and backups by eliminating the amount of FOG that enters the sanitary sewer system. Residents are encouraged to properly dispose of FOG.

• Do not pour waste oil and cooking residue directly down the sink or garbage disposal.
• Pour FOG in a leak-proof and covered container. Dispose of it in the trash or drop it off at a FOG collection center such as EDCO.
• Limit garbage disposal use and dispose of remaining food scraps in the compost bin or trash.
• Wipe off remaining grease and scrape food scraps from dishes and pots with a paper towel prior to washing.

For more information, see our Guide to FOG (PDF).

6. When do I need an Oversize Load Transportation Permit?

The California Vehicle Code requires an oversize load permit for any load exceeding legal weight or dimensions. That would be loads exceeding 14' high (Section 35250), 8'6" wide (Section 35100), 40' long (single), 65' (truck/trailer), 75' (multi trailers) (Section 35400 & 35401), or 20,000 lbs/axle (Section 35550).

The Los Angeles County Department of Public Works issues the Transportation Permit for the City of Signal Hill. The permit may be obtained over the Internet at the link below.

https://dpw.lacounty.gov/spats/public/tpap.cfm

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Records Bureau

Show All Answers

1. How do I obtain a copy of a crime report or a traffic collision report?

Victims of crimes or persons involved in traffic collisions may request the report at the front desk of the Police Department during normal business hours. The person requesting the report must fill out a request form and show proof of identity. The fee for the report is $20 and must be paid by cash only in exact change.

Insurance companies and law offices may obtain crime reports or traffic collision reports by mailing the request, along with a check for $20, to the Police Department's Records Division:
1800 E. Hill St.
Signal Hill, CA 90755

2. What is needed to get my vehicle out of impound?

The registered owner must respond to the Signal Hill Police Department with:

• $140 in cash only and in exact change (no fee if towed for 22651(g) or 22651(c) VC)


• A valid driver’s license, or a valid U.S. government-issued I.D. or passport and a licensed driver


• A valid vehicle registration or moving permit

Additional towing and storage fees will be charged and are payable at the tow yard. A release must be obtained from the Police Department prior to the vehicle being released from the impound yard. Driver's licenses and vehicle registration status will be verified by the department prior to releasing the vehicle.

3. How do I pay a parking citation in person?

Bring your citation (or have the citation number available) during regular business hours to the Signal Hill City Hall:
2175 Cherry Ave.
Signal Hill, CA 90755

Cash, checks, cashier's checks, and money orders are accepted. If you have questions regarding a payment made in person, please call (562) 989-7316.

4. How do I pay a parking citation by mail?

Parking citations can be paid by mailing the payment in the envelope provided with the citation. The envelope is pre-addressed to:
City of Signal Hill, C/O Parking Citation Service Center
P.O. Box 11923
Santa Ana, CA 92711-1923

Please write the citation number on your check before mailing. If you have questions regarding a mailed payment, contact the Phoenix Group at (800) 535-2421.

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Reserve Police Officers

Show All Answers

1. How do I apply to become a reserve police officer?

Reserve police officer applications can be obtained from the Signal Hill Police Department:
1800 E. Hill St.
Signal Hill, CA 90755
Ph: (562) 989-7200

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Traffic Bureau

Show All Answers

1. How do I obtain a copy of a traffic collision report?

Persons involved in traffic collisions may request the report at the front desk of the Police Department during normal business hours. The person requesting the report must fill out a request form and show proof of identity. The fee for the report is $20 and must be paid by cash only in exact change.

Insurance companies and law offices may obtain crime reports or traffic collision reports by mailing the request, along with a check for $20, to the Police Department's Records Division:
1800 E. Hill St.
Signal Hill, CA 90755

2. Whom should I contact for questions about information in a traffic collision report?

For questions about traffic collision reports, please contact Traffic Sergeant Christopher Nunley at (562) 989-7222 ext. 76.

3. What should I do if I am involved in a collision?

If you are involved in a collision in Signal Hill, it is best to remain at the scene and have the officers respond to the location. The investigation will usually only take a short time and will save you an enormous amount of time later.

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Youth Sports

Show All Answers

1. Do children need to bring their own equipment for different sports?

No. The City of Signal Hill provides all of the equipment needed, but children are welcome to bring their own if they would like.

2. Who provides the snack for children at the games?

At the beginning of the season, the coaches will ask all willing parents to sign up for a snack slot. Parents would sign up to bring either drinks or snacks to one game.

3. Do you have to be a Signal Hill resident to participate in the youth sports program?

No. All are welcome to join our free youth sports program as long as they meet the age requirements.

4. After I sign up my child, how do I receive information for the season?

One week after registration closes, we will send letters out to the address that you have provided on the registration form with information about practices and teams.